Chatters are the total number of people chatting across your account in all your rooms at one time. This is not a limitation per room, but an aggregate across all rooms. For example, 78 people may have accounts in your system, but if you’re on the Plus plan only 25 of them can be in your chat rooms simultaneously.
File storage allows you to share and upload files, documents, pictures, audio, or video to your Campfire account. The higher your plan, the more storage is included. If you ever run out of space you can upgrade your plan.
All Campfire accounts are password protected for your security. Enhanced security accounts also include SSL 128-bit encryption. SSL stands for Secure Socket Layer, but what it really means is that the data sent between Campfire and your computer is safely encrypted from prying eyes. It’s the same technology that online banks and e-commerce sites use to keep your credit card information safe.
No. Campfire is a pay-as-you-go service. There are no long term contracts or commitments on your part. You simply pay month-to-month. If you cancel, you’ll be billed for the current month, but you won’t be billed again.
No. The prices you see above are all inclusive. For example, the Premium plan is $49/month for up to 60 chatters. That means you pay $49/month total no matter how many chatters you have as long as it’s 60 or less.
Currently we accept Visa, Mastercard, and American Express. We do not accept PayPal. At this time we only accept payments online so we will not be able to accept a P.O., invoice you, or take an order over the phone.
If you cancel a paying plan within 30 days of signing up you won’t be charged a thing. If you do choose to cancel your account in the future you will never be charged again, but you are responsible for charges already incurred up until your cancellation. Refunds can not be issued after your initial 30 day trial and we don’t prorate for partial months.
If you upgrade from a free account to a pay account you are not eligible for the 30-day free trial. The 30-day free trial on paying plans only applies if you sign up for a paying plan now. You can always downgrade later if you choose.
Yep. Simply click on the “Account” tab on your dashboard and you’ll see your options.
Our state-of-the-art computer servers are protected by biometric locks and 24-hour surveillance. Our product software and infrastructure is updated regularly with the latest security patches. Our network is protected by an enterprise-class firewall to keep your data safe.
Internet Explorer 7 or 8, Firefox 3 and higher, Safari 4, and Chrome 4.
If you have questions about Campfire or the sign up process just submit a support request and we’ll get right back to you.
Here are our Terms of Service and our Privacy Policy.
